Terms & Conditions

Processing Time:

Printing turnaround time begins when you approve your proof. Metropolitan Ditial is not liable for any delay due to an unapproved proof. You are responsible for logging into Metropolitan Ditial and approving your proof. Printing turnaround begins when we have your print-ready file(s), and after you have approved your proof, not when the order was first submitted.

Turnaround time always begins at the next occurrence of 9:00AM Central on a business day. For example, if you approve the proof on a job at 8:50AM Central, the job will go into production that same day. If you approve the proof at 9:10AM, the job will go into production the NEXT business day.

Please note that Metropolitan Ditial is closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.

Printing turnaround time for jobs with ground shipping is not guaranteed. We do our best to meet or beat our published dates, but orders with expedited turnaround and/or expedited delivery service do take precedence.

Printing turnaround time for jobs with expedited turnaround and/or shipping is guaranteed. To qualify for the guarantee, we must have approved proofs by 9 AM of the first day of the turnaround period. The guarantee will consider to have been fulfilled when we have delivered the order to the common carrier (usually, UPS). We can not be held accountable for the performance of the common carrier. Things can and sometimes do go wrong with shipping, so if you absolutely have to have your work, plan a few extra days into the job cycle.

Shipping Policies and Restrictions:

Unless you choose Mailing Services, you need to select one of the shipping options presented to you on the Site. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up. For instance, a product shipped 2nd Day and picked up on a Thursday would be delivered by end of day Monday.

Shipping transit times vary, and Metropolitan Digital assumes no responsibility for delays caused by shipping carriers, weather, or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Metropolitan Digital’s responsibility is limited to preparing your printing order and submitting it to the carrier for shipping. Metropolitan Digital is not liable for damages which occur in shipping.

We cannot ship to P.O. Boxes or APO/FPO.


Return policy:

Refunds usually are not possible once Metropolitan Digital begins work on your order. Work will only begin after payment has been made, artwork files uploaded, and job proofs approved. If we verify that Metropolitan Digital has made an error, we will re-run the order, however we are not responsible for errors in your print files.

If you find a defect in your job which is the responsibility of Metropolitan Digital we will re-run the order at no additional cost to you. Upon verification of the defect, we will re-run the order with an expedited turnaround time and expedited shipping.

In some cases, a partial or full refund may be extended to you if no work has been completed by Metropolitan Digital for a specific order. Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order.

 Each order made from Metropolitan Digital is a contract between you, as the customer making the order, and Metropolitan Digital. Orders placed on behalf of a third party are still your responsibility. As such, any decision by the third party not to accept the particular printed items, or to cancel the order with you does not affect your obligation to Metropolitan Digital.


Change of Address:

A change of delivery address must be requested directly with Metropolitan Digital. Additional charges may be required. Address changes requested through the carrier will not be honored, and the shipment will be sent to the original location.

Cancellation Policy:

Due to the nature of the product, Metropolitan Digital cannot cancel an order that has gone into production. If you would like to cancel your order, please contact Metropolitan Digital immediately to see if it has gone into production.

Undeliverable Address or Refusal of Delivery:
Orders or merchandise that is undeliverable due to an incorrect address or refusal of delivery will become the property of Metropolitan Digital. Buyer is responsible for all return shipping fees, costs and charges. We will make every attempt to correct an address or contact the buyer prior to the return. 

Please contact us at any time with any questions or comments.
Tel:             800.899.0015      
Fax: 631-206-1035
Email: printservice@metropolitandigital.com

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